For all products that are bought and/or paid for on this site, the following policy is applicable for refund of the fee that you pay for the product/service. This refund policy is applicable ONLY for products/services purchased online on engineers-hub.com and NOT for any classroom programmes or correspondence courses or test series or web-based products for which the fee payment has been made at Engineers Hub office.
You can request for a refund of any fees you paid for products that involve tests to be taken by you (whether online tests or paper-and-pencil tests), or videos to be viewed by you, communication of your confirmed intent to cancel your subscription must reach us before you take even one such test or before you collect from us the first test paper or before the first test paper is dispatched by us to you or before you have viewed any one of the videos available in the package.
In all cases where you make a refund request, the request has to come to us in either one of the two forms given below:
• In the form of an email sent by you from the same email address which was submitted by you to us at the time of registration for the product/service
• In the form of a letter signed by you to reach our registered office at Engineers Hub, IV Floor, Leela Plaza, Dabagardens, Visakhapatnam, Andhra Pradesh- 530020 by registered post.
If your refund request satisfies the above terms, the amount (after deduction of all applicable taxes and levies) would be refunded after deducting an administrative charge of Rs.200/- or 10% of the order value, whichever is higher.
If such communication is received by us, after the first set of material has been dispatched (for products/ services that require us to dispatch material to you) or if you have accessed any part of the services on-line (for products /services that only offer on-line access), no refund would be allowed.
The processing will normally take five working days and the amount(s) will be refunded within 30 working days after that.